Privacy Policy
Privacy Policy
Kompass Robotics is committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or contact us.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Kompass Robotics provides autonomous robotic cleaning solutions, consultancy and support services for commercial and industrial organisations throughout the UK.
Data Controller
Kompass Robotics
Address: Unit 18, Willow Road, Trent Lane Industrial Estate, Castle Donington, DE74 2NP
Email: sales@kompassrobotics.com
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Information We Collect
We may collect the following information:
Information you provide
Name
Company name
Job title
Email address
Telephone number
Business address
Details included in your enquiry
Information collected automatically
When you use our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited
Time spent on our website
Referring website
Cookies and analytics data
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How We Use Your Information
We use your personal information to:
Respond to enquiries
Provide quotations and product information
Arrange demonstrations
Deliver our services
Manage customer relationships
Improve our website and services
Comply with legal obligations
Prevent fraud and maintain website security
We will only use your information where we have a lawful basis to do so.
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Lawful Basis for Processing
Depending on why we collect your information, we process your data under one or more of the following legal bases:
Your consent
Performance of a contract
Legitimate business interests
Compliance with legal obligations
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Marketing Communications
If you subscribe to our marketing communications, we may send you updates about products, services, promotions or industry news.
You may unsubscribe at any time by clicking the unsubscribe link within our emails or by contacting us directly.
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Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third-party providers where necessary to operate our business, including:
Website hosting providers
Email providers
CRM systems
Analytics providers
IT support providers
Professional advisers
Government or regulatory authorities where legally required
All third parties are required to protect your information appropriately.
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International Transfers
Where any of our service providers process data outside the United Kingdom, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.
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Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.
These measures include secure hosting, encrypted communications where appropriate, restricted access and regular security reviews.
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Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to meet legal, accounting or regulatory requirements.
When information is no longer required, it is securely deleted or anonymised.
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Your Rights
Under UK data protection legislation, you have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Restrict processing
Object to processing
Request transfer of your data
Withdraw consent where processing relies upon consent
To exercise any of these rights, please contact us using the details above.
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Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
Cookies may be used to:
Enable essential website functionality
Analyse website traffic
Improve website performance
Remember your preferences
You can control or disable cookies through your browser settings.
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Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
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Children's Privacy
Our website and services are intended for businesses and are not directed at children under the age of 16. We do not knowingly collect personal information from children.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business practices.
Any updates will be published on this page with the revised "Last Updated" date.
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Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
Kompass Robotics
Email: sales@kompassrobotics.com
Address: Unit 18, Willow Road, Trent Lane Industrial Estate, Castle Donington, DE74 2NP
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Complaints
If you believe your personal information has not been handled correctly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
Website: https://ico.org.uk/
Telephone: 0303 123 1113